Job Description

Overview Community Service Officer / Records role at City of Glendale, CA — OPEN/PROMOTIONAL EXAMINATION - ONE YEAR PROBATIONARY PERIOD. In accordance with Civil Service Rule IV, Section 17, and at the request of the Police Department, the eligible list for this list shall be in effect for one year. This is a non-sworn, non-peace officer classification, which performs staff and support duties related to law enforcement. Community Service Officers may work variable shifts and be assigned to work in several areas of the Police Department including, but not limited to, Records performing various other administrative and clerical duties. Essential functions of the job include, but are not limited to, the following: Ensures Department services are provided with the highest customer service and ethical standards. Receives and answers requests for information from the public; receives complaints; obtains information requested by public. Takes reports; writes routine reports; maintains records; may perform clerical tasks as required. May participate in related divisional cross-training efforts based on operational necessity. Experience and qualifications gained in this cross training may apply towards promotional opportunities and transfers. May be required to testify in court. May drive on City business depending on the needs of the position. Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner. Performs other related duties as assigned or as the situation requires. Records Bureau – Specialized Responsibilities Enters crime and arrest data into information systems such as Filenet, CLETS, NLETS, ARS/RMS and the State Department of Justice database using terminals or computers. Checks for the accuracy and completeness of all materials/information being entered, stored or compiled. Establishes and maintains traditional and automated filing systems by accurate data entry of report information into ARS/RMS, preparing file folders, sorting, filing, shelving or storing materials. Processes documents for court filing by retrieving, compiling and copying appropriate materials and checking for accuracy and completeness. Properly releases police records to the public and governmental agencies. Handles highly confidential data and information. Processes and interprets legal documents. Complies with and enforces local, state and federal regulations pertaining to Criminal Offender Record Information and the release of public records. Experience No specific requirement. One year recent and responsible clerical work experience, including a variety of typing and record keeping tasks, as well as public contact work is highly desirable. Experience working in a public safety environment is highly desirable. Education/Training High school diploma or equivalent. License(s)/Certification(s) Valid California Class C driver's license. Knowledge, Skills & Abilities Basic mathematics. Basic spelling, grammar and punctuation. Filing systems. Ability To Provide exceptional customer service to all employees and vendors. Communicate effectively in English, both orally and in writing. Consistently exercise good judgment and reasoning. Deal tactfully and courteously with the public. Develop necessary skills from on the job training and meet standards of performance for the classification by the end of the probationary period. Learn new information and initiate improvements in technical & procedural areas. Learn penal, vehicle and other codes. Learn the standing policies and procedures pertaining to police operations. Listen and ascertain relevant information quickly and accurately. Make independent decisions in accordance with established policies, procedures, regulations and ordinances. Model and practice the highest standards of ethical conduct. Multitask in a fast paced working environment. Quickly and accurately operate complex computerized and mechanical equipment. Read and comprehend street maps. Read, write, and comprehend directions in English. Remain calm and respond effectively in emergency situations. Stay composed and work in stressful conditions. Understand and carry out complex oral and written instructions. Work effectively with other employees. When assigned to the Records Bureau: Take notes, organize information & thoughts and develop notebooks, projects, records and reports. Type 30 words per minute. Other Characteristics Willingness to assume responsibility for maintaining a safe working environment. Be transferred within CSO positions as requested. Deal with abusive people. Perform prisoner searches when circumstances require it. Stand/sit for long periods of time. Work in confined quarters for extended periods of time. Work overtime as requested. Work rotating shifts, weekends, and in emergencies. Promotional Eligibility Any City of Glendale employee who meets the minimum qualifications for this position, has completed probation or six months of City employment and is occupying a permanent full-time classification on file in the Human Resources Office. Hourly City employees may be considered, provided that they furnish proof of continuous employment immediately preceding the final filing date, which would equal a minimum of six months of full-time service or 1040 part-time hours. (Civil Service Rule VIII 4-E). Selection Process Evaluation of Application: All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process. Performance Exam: (PASS/FAIL) To evaluate the candidate’s ability to type 30 words per minute. Preliminary Background Questionnaire: (PASS/FAIL) To determine whether the candidate meets the background investigation standards of the Glendale Police Department. May be waived if candidate currently works for the Glendale Police Department. Written Exam: (PASS/FAIL) To evaluate the candidate's ability to be successful in this position. The top scoring candidates with a minimum passing score of 70.00% will be invited to further stages. Oral Interview: (Weight of 100%) To evaluate the applicant's experience, education, and personal fitness for the position. Candidates must pass each exam component with a minimum score of 70.00% to be placed on the eligible list. Background Investigation: A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions may be grounds for disqualification. It will include a polygraph and Livescan fingerprinting. The City of Glendale reserves the right to modify examination components/weights. The selected candidate will be subjected to a background check including Livescan fingerprinting. The City conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. Please advise of special needs at least five days prior to the first test part. The provisions do not constitute an express or implied contract. In compliance with IRCA, the City requires that all new employees provide documentation to establish work authorization and identity. Benefits The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and long-term disability insurance. The above listed benefits apply to full-time, salaried positions only. Notes The position you are applying for is a promotional/open position for current City of Glendale employees as well as for the general public. If you are a current City employee, please enter your City of Glendale Employee ID Number. If you are not a current City Employee, please type N/A. Pre-screening questions Do you have at least one year of recent and responsible clerical work experience, including a variety of typing and record keeping tasks, as well as public contact work? Yes No Do you possess a high school diploma (GED or CHSPE certificate) or higher? Yes No Do you possess any experience working in a public safety environment? Yes No If selected for the Community Service Officer / Records position, are you willing to work a 4/10 schedule (four ten-hour days per week)? Yes No Are you willing to change work shifts every six months? Yes No Are you willing to work nights, weekends, and holidays (depending on your assigned work schedule)? Yes No Are you willing to work overtime, as needed? Yes No Are you willing and able to undergo a thorough background investigation, which includes, but is not limited to: the review of legal documents; police and driving records; your credit profile; your motor vehicle insurance; and questions made to, and comments received from family members, spouse, ex-spouse(s), neighbors, business references, etc.? Yes No How did you FIRST learn about this position? City of Glendale Website Visited Human Resources in person Currently a City employee GTV6 Twitter Indeed LinkedIn Glassdoor Other Required Question Seniority level Entry level Employment type Full-time Job function Other, Information Technology, and Management Industries Government Administration #J-18808-Ljbffr City of Glendale, CA

Job Tags

Hourly pay, Permanent employment, Full time, Contract work, Part time, Work experience placement, Work at office, Local area, Immediate start, Trial period, 10 hours per week, Shift work, Night shift, Rotating shift,

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