Job Description

Pay from $33 to $38 per hour with significant growth and earning potential!
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
High School diploma or equivalent required. Bachelor’s degree preferred.
3+ years of customer service experience.
2+ years of experience in a leadership / supervisory role preferred.
Effective communication skills.
Bilingual (English / Spanish) - Fluent in both verbal and written forms.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
(#IN-KNMANC)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore to learn more!

Job Tags

Hourly pay, Local area,

Similar Jobs

Veteran Marketing Group

Entry Level Marketing Job at Veteran Marketing Group

...Job Vacancy: Entry Level Marketing Job Description: Veteran Marketing Group, a leader in innovative marketing solutions, is excited... ...: this is not a remote job and all employees must report in person. This is a full-time position based in our Memphis office....

Gifted Healthcare

Travel MedSurg RN in Burlington, Iowa Job at Gifted Healthcare

Job Description Responsibilities MedSurg RNs provide bedside care for a variety of patients and execute individualized patient assessments to create an individualized plan of care. MedSurg RNs prepare equipment and assist physicians during examination and treatment...

GardaWorld Security Services U.S.

Security Shift Supervisor Job at GardaWorld Security Services U.S.

...Job Description: GardaWorld Security Services is Now Hiring a Surveillance Security Officer! Ready to suit up as a Surveillance Shift Lead in Middletown, PA? What matters most about a role like this is your sharp eye, capturing every details. Tell us about your...

LeaderStat

Travel Cath Lab & Interventional Radiology RN Job at LeaderStat

...Job Description LeaderStat is seeking a travel nurse RN Interventional Radiology for a travel nursing job in York, Maine. Job Description & Requirements ~ Specialty: Interventional Radiology ~ Discipline: RN ~ Start Date: 12/01/2025~ Duration: 13 weeks...

Brothers Flooring Inc

Data Entry ClerkAdministrative Assistant Job at Brothers Flooring Inc

...Benefits: 401(k) Opportunity for advancement Paid time off Benefits/Perks Competitive Compensation Paid Time Off... ...Growth Opportunities Job Summary We are seeking a Part Time Data Entry Clerk to join our team. In this role, you will accurately transfer...

Customer Service Team Lead - Bilingual Job at Uline, Waukegan, IL

TEdhdHAxU1hqY1RIdjNDdjA0UndkZVNsdWc9PQ==