Amtrak is committed to applying advanced analytics to drive a deeper understanding of customer behavior, business performance, and experience drivers. Our values of Do the Right Thing, Excel Together, and Put Customers First guide every decision, and our core capabilities focus on building trust, accountability, effective communication, customer focus, and proactive safety & security.
The Director of Data Analytics and Customer Insights will lead the development of advanced analytics and reporting capabilities that drive a deeper understanding of customer behavior, business performance, and experience drivers. This role will guide strategy through data, connecting the dots across customer journeys, loyalty programs, CRM, and operational touchpoints to uncover actionable insights and enable personalization at scale.
Customer Analytics Strategy
Insight Generation & Storytelling
Personalization & Journey Intelligence
Crossfunctional Collaboration
Team Leadership & Enablement
Typically, will need to comprehend various business processes to quickly grasp new concepts, approaches and systems. Utilizes computer keyboard and monitor to perform a variety of tasks in a climatecontrolled office environment. Requires sitting, standing and/or walking.
Annual salary range: $163,000 $211,140. Includes comprehensive benefits such as health, dental, vision, retirement plans, paid time off, and additional incentive programs.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
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