Job Description

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Step off AirTrain and into the lobby of Grand Hyatt at SFO. Enjoy luxury hotel rooms and suites that feature stunning views of the bay and airport through soundproof floor-to-ceiling windows. Enjoy culinary delights or have a drink with friends in our bar without ever leaving the airport or take the train to the heart of San Francisco.

The Director of Banquet Operations will collaborate with the Events Management function and other Hotel Operations teams to develop and effectively and efficiently execute banquet and catering-related programs, processes, and standards. A priority will be to strategically manage the daily operations of Event Services, Event Services SetUp, and Event Services Beverage (Banquets/Catering, Convention SetUp & Banquet Beverage), covering 14,000 square feet of meeting space with a proactive and servicefocused approach. Our SFO airport hotel is the perfect venue for meetings or corporate functions. We ensure all meeting requirements are met with our customizable room layouts and diverse catering options, all conveniently located at San Francisco Airport.

Responsibilities

• Directs and leads the Event Services (Banquets), Event Services SetUp, and Event Services (Banquet) Beverage departments, working closely with Events Management (Catering and Convention Services) and other Hotel Operations departments.
• Coach and motivate employees in achieving exceptional guest service results and department engagement.
• Responsible for leading and developing direct reports, Managers, Assistant managers, and Supervisors.
• Ability to quickly understand and respond to complex business matters.
• Ability to impact and achieve Meeting Planner satisfaction scores.
• Ensure proactive communication and client changes are executed appropriately by reviewing Banquet Event Orders daily.
• Responsible for the appropriate and timely setup of all functions and meetings while maintaining standards of food, and beverage, and meeting specifications.
• Responsible for proactively reviewing staffing and equipment needs.
• Responsible for coordinating and executing all events with Culinary, Stewarding, Catering/Convention Services, Event Services, SetUp Floor, and Beverage.
• Responsible for developing innovative and creative dcor for the Banquet function space.
• Responsible for short and longterm banquet functions in the front and back of the house.
• Creates an environment establishing the highest standards of quality service and ensures implementation through effective hiring, training, development, promotion and continuous reinforcement.
• Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions.
• Performing daily walkthroughs in the banquet department and all function spaces and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
• Ability to develop ideas for special events and holiday functions.
• Previous experience managing or working in a unionized environment is preferred.

This position has a salary range from $95,000-$110,000.

Benefits

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers- Apple, AT&T, Verizon, Headspace and many more

Qualifications

• 3-5 years in F&B and/or Event Operations Management leadership role, Banquet experience preferred.
• FullTime Management Position that requires full flexibility, including the ability to work weekends and holidays, and a varied schedule.
• A true desire to understand and anticipate the needs of others in a fastpaced environment.
• Refined verbal and written communication skills.
• Must be proficient in general computer knowledge.
• Candidates should be extremely creative, innovative, detailoriented, and organized.
• Hotel or equivalent experience and a thorough understanding of all levels of banquet service.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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