Job Description

Job Title

We're proud to be the only supplemental benefits provider in the world that carries a 100% union label a distinction that reflects our long-standing commitment to serving working families. For more than six decades, we've partnered with over 40,000 unions and associations across the globe, delivering reliable supplemental and permanent benefits that provide real protection and lasting peace of mind.

Our mission is simple: to ensure that every member and their family receive the financial security, stability, and care they deserve.

What You'll Do

This role combines communication, organization, and leadership development in a dynamic, people-centered environment. Each day, you'll play an important role in helping members understand their benefits and make informed decisions for their families.

Your main responsibilities include:

• Managing inbound and outbound calls with members who have requested information about their benefits.
• Scheduling and conducting virtual or phone-based consultations to explain available programs.
• Presenting benefit options clearly, professionally, and with empathy.
• Using basic computer and data-entry skills to complete digital forms and maintain accurate client records.
• Ensuring all paperwork, compliance, and quality control standards are met.
• Participating in ongoing leadership and professional development designed to help you grow within the organization.

What We're Looking For

• Strong communication skills, especially over the phone and in virtual meetings.
• A positive, motivated, and professional demeanor with a genuine desire to help others.
• Ability to build rapport quickly and work effectively with both individuals and teams.
• Previous experience in customer service, sales, or client-facing roles is an asset, though not required.
• Comfortable collaborating with management, colleagues, and clients in a remote setting.
• Team-oriented, dependable, and self-driven with strong follow-through.
• Must be legally eligible to work in the United States or Canada.

What We Offer

• Comprehensive Benefits: Full health, dental, life, and prescription coverage.
• Remote Flexibility: 100% work-from-home environment with flexible scheduling options.
• Weekly Pay & Bonuses: Steady weekly income plus performance-based monthly incentives.
• Travel Opportunities: Earn company-paid trips for you and a guest to destinations such as the Bahamas, Cancun, and Las Vegas through our annual convention.
• Career Growth & Mentorship: Access to structured leadership training and clear pathways for advancement.

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