Job Description

• This role will work onsite at Adventist Health's corporate headquarters in Roseville, CA.
• Ideal candidate has been a healthcare leader with experience specifically in leading a system go-live with specific EMR applications such as MyChart, HelloWorld, Cheers Contact Center, etc. and Salesforce.

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.

Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.

Job Summary:

Takes a leadership role in the development of the digital patient experience and customer relationship management (CRM) strategy for Adventist Health and leads the successful implementation and optimization of the technical solutions required to support Adventist Healths digital and CRM journey. Acts as a strategic thinker with a deep understanding of healthcare IT, holds expertise in CRM administration, customization, and integration, and extensive knowledge of Epics ecosystem. Oversees the technical design, implementation, and optimization of the digital patient experience for Adventist Health, leveraging Epics electronic health records system to enhance patient engagement, ensure streamlined access to information, and improve overall patient satisfaction through features like patient portals, online scheduling, and other self-service tools, creating a seamless user experience across all digital platforms. Leads the technical implementation required to support Adventist Healths enterprise call center strategy, leveraging Salesforce and Epic features to streamline processes, track patient interactions, improve patient experience, and drive growth across the enterprise.

Job Requirements:

Education and Work Experience:

• Bachelor's degree in information technology, computer science, healthcare administration, or a related field or equivalent combination of education/related experience: Required
• Master's degree: Preferred
• Seven years' of experience in healthcare IT: Required
• Five years' leadership experience: Preferred
• Experience with Epic EMR applications, including MyChart, HelloWorld, Cheers Contact Center, Cheers Campaigns and with CRM tools: Required

Essential Functions:

• Engages with key stakeholders in developing digital and CRM strategy for Adventist Health. Leads the planning, implementation, and optimization of technology to support patient digital experience and CRM strategy and initiatives.
• Oversees the development and execution of project plans, ensuring timely delivery and adherence to budget. Develops and maintains strong relationships with key stakeholders, including healthcare providers, operations leaders, and external partners, to ensure alignment and support for IT initiatives.
• Develops, monitors and evaluates key performance indicators, implementing improvements as needed to enhance user and patient experience and system efficiency. Stays current with industry trends and best practices, ensuring the organization remains at the forefront of healthcare technology.
• Ensures compliance with regulatory requirements and organizational policies related to healthcare IT.
• Fosters a cohesive team atmosphere by promoting collaboration, open communication, and a shared vision among team members.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

About Us

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

$168,960 to $253,440.

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