Job Description

Executive Director, Clinical And Operational Improvement

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Cleveland Clinic is seeking an experienced and dedicated individual to serve as Executive Director, Clinical and Operational Improvement. This role is responsible for developing and driving operational strategies across the division, supporting the organizations goal to operate more efficiently and effectively.

At the executive management level, this leader oversees and coordinates the execution of all operations of the Clinical and Operational Improvement Division to ensure efficiency and value. Additionally, this caregiver acts as a strategic partner to the Executive Vice President and Chief Improvement Officer, supporting the development and execution of enterprise strategies.

The Executive Director, Clinical and Operational Improvement provides leadership across administrative and operational functions, promotes effective communication, positive caregiver experience, and process improvement. This caregiver also collaborates with other executives to strengthen the Divisions strategy, financial, data, and change management capabilities, and directly manages the Divisions data and analytics team and related patient support functions, inspiring results through relationship building and diplomacy.

A caregiver in this role works on-site at Cleveland Clinic Main Campus.

A caregiver who excels in this role will:

• Be responsible for maintaining an effective management system for the Division to drive value and achieve strategic objectives.
• Develop and execute strategic plans and roadmaps to advance the Clinical and Operational Improvement vision and priorities.
• Coordinate development, planning, reporting and execution of strategic objectives and key performance indicators for the Division, ensuring alignment, collaboration and ongoing improvement.
• Practice and coach effective Lean problem solving and related practices.
• Maintain a management system to support strategic goals.
• Create and implement plans for Clinical and Operational Improvement.
• Oversee planning, reporting and execution of objectives and KPIs for alignment and improvement.
• Apply and teach Lean problem-solving methods.
• Establish and maintain reporting and communication cadences to foster a culture of improvement, caregiver engagement and collaboration.
• Partner with Division leaders to review financial performance and coordinate resource allocation. Manage budgets, forecasts, contracts and vendor relationships.
• Oversee Division administrative, data & analytics, and registries teams, resources and capabilities.
• Keep apprised of national trends in the healthcare and business industries, translating their impact to strategic and operational priorities.
• Stay informed of national healthcare and business trends, as well as quality and patient experience reporting requirements, and communicate their impact on strategic and operational priorities for care.
• Lead special projects and support change management strategy and efforts. Support change management strategies.
• Maintain knowledge of relevant information technology. Analyze data to identify risks and develop mitigation plans.
• Serve as liaison and coordinate activities of the Safety, Quality and Patient Experience Breakout Sessions of the Board of Directors.
• Demonstrate advanced expertise in relevant information technology, thoroughly analyze data to identify potential risks, and develop robust mitigation strategies.
• Act as a liaison and coordinate activities for the Safety, Quality, and Patient Experience Breakout Sessions of the Board of Directors.
• Coordinate resources with executive leadership, department heads and stakeholders.

Minimum qualifications for the ideal future caregiver include:

• Bachelors degree
• Master Black Belt or Lean Bronze Certification (demonstrated relevant training and experience may substitute)
• Twelve (12) years of professional experience with seven (7) years progressive leadership in safety, quality, improvement, and/or clinical operations, preferably in a matrixed healthcare environment, hospital or large medical practice setting
• Experience in and understanding of healthcare industry
• Excellent financial planning, project management and people management skills
• Excellent strategic thinking, problem-solving and decision-making abilities
• Proficiency in data analysis, visualization and insight translation
• Demonstrated application and coaching of Lean problem-solving approaches to achieve results
• Outstanding communication (verbal, written, presentation), leadership and stakeholder engagement skills
• Demonstrated experience managing teams, strategic management, and leading change in a complex matrixed environment
• Demonstrated experience in performance improvement, process optimization and partnering with leadership, clinicians and caregivers at all roles and levels to achieve results
• Experience creating and managing a mature operating system to drive strategic and operational results.
• Experience and responsibility for recruitment, budgeting, productivity enhancement, project management and process improvement with strong track record of success

Preferred qualifications for the ideal future caregiver include:

• MBA or masters degree in a related field

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate effectively and exchange accurate information
• Ability to travel throughout the health system

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are followed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.

Job Tags

Similar Jobs