Job Description

divh2Travel Consultant/h2pAmex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, youll join our highly skilled remote team, providing outstanding service to our corporate business clients. Were most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT./ppAs a Travel Consultant, youll:/pulliAdvise and arrange travel for corporate business customers (both individuals and groups)/liliConduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services/liliArrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations/liliUse Global Distribution Systems - Sabre/liliEnsure compliance to customers agreed travel policy, service provider policies, and regulatory requirements/liliUse positive telephone service techniques and act on special customer requests/liliCollaborate within your team to coach, mentor, and provide constructive feedback to improve service levels/li/ulpWe look forward to sharing more detailed job functions and key performance indicators during the interview process./ppWhat were looking for:/pulliPassion for excellence in client service, including proactive anticipation of needs/liliNative GDS expertise - Sabre/liliProfessional communication (written and verbal)/liliAttention to detail/liliAct with integrity, and look after personal traveler information/liliPossess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)/liliResolving customer issues quickly and independently / with supplier/liliTeamwork and openness to feedback/li/ulpPlease be flexible and prepared to work a shift any time between 8AM to 8-10PM EST time Monday to Friday./ppLocation: United States/ppThe US national base salary range for this position is from $39,200.00 - $72,800.00. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidates relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance./ppFor information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document./ppThe #TeamGBT Experience:/pulliFlexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family./liliTravel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals./liliDevelop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first./liliWe strive to champion inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action./liliAnd much more!/li/ulpAll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law./ppFurthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement./p/div

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