Job Description

Job Description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Retail Sales Associate, you are an integral part of bringing the Macy’s magic, and the Macy’s shopper is your highest priority. With a passion for exceptional customer service, an interest in fashion, styling talent, and product knowledge, you will deliver a memorable shopping experience through the art of conversation by always being welcoming, engaging, inquisitive, and creating that human connection that our customers are seeking when shopping in our stores. 

You will be responsible for actively circulating the sales floor, determining the customer’s needs, sharing the benefits of our loyalty programs, and supporting the shopping experience from start to finish. You will also deliver operational excellence by executing on our merchandise standards, including floor and fitting room upkeep and assisting with special events in the store. 

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

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• Merchandise discounts
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• Performance-based incentives
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• Annual merit review
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• Employee Assistance Program with mental health counseling and legal/financial advice
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Access the full menu of benefits offerings   here.

What You Will Do

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• Make the customer the number one priority by connecting with customers on the sales floor to provide great customer service.
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• Leverage apparel product and trend knowledge to make product recommendations, educate and assist the customer, and increase sales.
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• Respond to customer requests for additional merchandise and share knowledge about featured brands/products to drive product sales and give expert style advice.
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• Demonstrate full understanding of Macy’s loyalty programs and point of sale systems.
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• Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor. 
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• Work store events in whatever capacity is required to ensure successful execution and seamless customer experience.
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• Ensure receipt of new merchandise, unpack and set up new merchandise according to visual guidelines, and repack unsold inventory to be delivered to the distribution center.
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• Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme.
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• Ensure accurate merchandise pricing and process markdowns in a timely and accurate manner.
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• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
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Who You Are

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• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
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• Enjoy meeting people, learning about them, and sharing information. 
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• Self-starter who is able to adapt quickly to changing customer expectations and needs
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• Resourceful and eager to start a new venture and can adapt to changing priorities; able to work on own but great with team dynamics.
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• Able to handle electronic devices.
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• Able to effectively communicate and present information to customers, peers, and all levels of management.
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• Able to provide exceptional customer service and possess strong merchandising skills.
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• At least 1 year of selling or customer experience preferred.
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Essential Physical Requirements You Will Perform

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• This position requires lifting, constant moving, standing, and reaching with arms and hands.\n
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  • Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders
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  • Reaching, including above eye level, crouching, kneeling, and stooping
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  • Involves close vision, color vision, depth perception, and focus adjustment.
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• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
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About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

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