Job Description

Sales Trainer

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands for it is what makes us different and better in the market we serve.

We are for being a progressive life insurance company offering financial peace of mind to working Americans and their families. We are for providing practical and affordable products designed for those we serve. We are for making it easy to secure a level of financial protection with a portfolio of products beginning with life insurance. We are for providing a personalized customer experience to our policyholders and producers. We are for acting in the best interests of our policyholders, producers, employees, and the communities in which we live and serve representing the goodness of mutuality in all we do. We do our best to:

• Demonstrate a desire to assist.
• Listen to understand and respond empathetically.
• Explain things in a manner that is easy to understand.
• Be knowledgeable students of our business.
• Take full ownership to resolve questions and issues.
• Be professional, polite, and courteous.
• Leave our customers and associates "better than where we found them."

Summary of Position The Sales Trainer reports to the Director of Corporate Training. The sales trainer role is focused on creating robust, engaging and effective sales training programs that drive performance, consistency, and engagement across the sales organization. This role is responsible for leading in-person onboarding for new sales hires and designing and delivering in-person training for existing sales employees to support continuous learning.

Key Responsibilities

Sales Training & Development

• Design and deliver onboarding and ongoing training programs for sales teams and other BML departments as needed.
• Facilitate live, virtual, and on-demand training sessions
• Develop role-based curriculum covering sales skills, products, systems, and processes

Content & Curriculum Management

• Create and maintain training materials including playbooks, presentations, job aids, and e-learning modules
• Ensure training content is accurate, up to date, and aligned with messaging, brand, and compliance standards

Sales Performance Enablement

• Partner with sales leaders to identify skill gaps and performance needs
• Reinforce best practices through coaching, role-plays, and reinforcement programs
• Support new product launches, pricing changes, and go-to-market initiatives

Cross-Functional Collaboration

• Work closely with Sales, Product, Marketing, Operations, and Compliance to align training content
• Ensure enablement supports sales processes, CRM usage, and pipeline management

Measurement & Continuous Improvement

• Track training participation, effectiveness, and impact on sales performance
• Gather feedback and iterate on programs to improve outcomes

Qualifications:

Education: Bachelor's degree in Instructional Design, Education, Educational Technology, or a related field. Master's degree preferred.

Experience: 3+ years in sales training, sales enablement, or a sales role with training responsibilities. Experience in life insurance is a bonus.

Skills:

• An understanding of sales processes, methodologies, and performance metrics and an understanding of instructional design and training best practices
• Strong facilitation skills with demonstrated success delivering engaging in-person training
• Excellent written and verbal communication skills
• Strong project management and organizational skills, keen attention to detail
• Ability to work collaboratively and independently

Hybrid Work Model At our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week. Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace.

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