Job Description

Training Program Manager

CooperVision, a division of CooperCompanies, is one of the world's leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers.

Job Summary

Delivers training to sales representatives, enabling them to meet sales goals and giving them the opportunity to achieve optimum productivity through successful and customized training and development efforts. This position supports the execution of a variety of training programs and projects across the commercial organization.

Responsibilities

• Work with the Director of Sales Development, Sr Manager of Sales Development, and other Sales Trainers to:
• Facilitate training programs for sales personnel which include and are not limited to: virtual and in-person classroom learning, new hire onboarding, basic, new and advanced product training, industry knowledge training, SFDC/CRM training, sales skills/competency training, sales process training, compliance, and refresher training as dictated by sales leadership, HR, marketing or other
• Participate in the organization, design, and deployment of annual sales conference events
• Participate in the organization, design, and deployment of mid-year training meetings and regional meetings
• Partner with regional sales managers on the development and execution of individualized sales learning plans for sales representatives
• Ensures sales representatives have the performance development opportunities, tools and training necessary to succeed in the sales process
• Provide observations, performance updates, evaluation metrics, and coaching to regional sales managers to ensure continuation of sales rep development
• Inform Sr Manager of Sales Development if new content needs are required
• Curate and contribute to specialized curricula maps and learning experiences to drive sales rep performance
• Plan and execute co-travels with sales representatives when appropriate to assess current sales representative knowledge and skill, identify gaps in knowledge, skill and execution and apply necessary coaching, report on findings and detail recommendations for improvement in addition to highlighting sales representative strengths, provide guidance to sales leadership on accessing and leveraging existing learning and development tools and resources needed to drive performance improvement
• Implement internal training classes and materials targeted at marketing, sales, and other department staff to drive performance
• Partners with SFDC Power Users to assess and determine new or existing SFDC training needs
• Stays abreast of learning trends and technologies to continually bring innovation into the training strategy
• Review journal articles and other relevant research (Insights) for summarization as training/education materials
• Work cross-functionally with other areas of company to ensure the success of company's long-term, strategic plans
• Manage expenses to meet financial targets, manage reporting and analysis for department activities, communicate with the regional sales managers and area sales directors regarding training initiatives and activities, expand learning and development acumen by participating in continuing education courses both in-person and virtually, other functions as assigned

Travel Requirements: Up to 15-25% of domestic travel depends on home base location.

Qualifications

Knowledge, Skills and Abilities Dynamic engaging trainer and facilitator, both in person and virtually, sales training, Microsoft Office products, Teams/Zoom/WebEx, coaching and feedback, time management and prioritization, self-direction - can self-manage multiple priorities and projects, leading and driving change, written and verbal communication

Preferred but not required: selling skills, contact lens industry, optical health, disease, and anatomy, lens products - CVI, competitive products and technologies, contact lens fitting, Allego LMS experience

Awareness of: learning management systems and other learning technologies, adult and blended learning, SalesForce.com, Tableau reporting & analytics

Work Environment Victor, NY office, up to 15-25% domestic travel depending on home base location including co-travel, meetings, training classes

Experience 3+ years' experience in training and facilitation, preferably in sales, optical, or medical device field, 3+ years successful track record in sales or learning & development role

Education Bachelor's Degree preferred

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $93,130.00 and $118,900.00 per year and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

Job Identification 9741, Job Category Training, Posting Date 01/07/2026, 06:19 PM, Job Schedule Full time, Job Shift Day, Locations 209 High Point Drive, Victor, NY, 14564, US (On-site), Company CooperVision

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