Job Description

Hello, Greetings!!! This is Abhishek from Jconnect INC. Below is the requirement with my client. Please let me know if you are available for this role. Title: Telecom Engineer (Cisco)- L3 Location: Bethpage, NY or Plano, TX ( Onsite) Duration: Fulltime

JOB DESCRIPTION:

Skills Desired:

• 6-12 years of experience in Cisco UCCE environments, with expertise in ICM scripting.
• Solid understanding of SIP protocol, VoIP architecture, and end-to-end call flows.
• Proficiency with Cisco CUCM and Cisco Voice Gateways.
• Experience with Cisco CVP and Finesse agent desktop.
• Ability to analyze logs and troubleshoot issues across the full contact center stack.
• Experience in supporting enterprise-level, high-availability telephony environments.
• Familiarity with CCaaS platforms (e.g., e.g., Google CCAI ,Genesys Cloud).
• Knowledge of CRM integration and REST API-based call flow enhancements.
• Cisco certifications such as CCNP Collaboration or UCCE Specialist.
• Experience with CUIC reporting, Live Data, and real-time dashboards.

Roles and Responsibilities:

• Develop and maintain ICM call routing scripts to support business needs and customer experience goals.
• Analyze and troubleshoot SIP call flows, signaling, and media-related issues.
• Configure and manage Cisco Unified Communications Manager (CUCM), including dial plans, route patterns, and device configuration.
• Support and maintain Cisco Voice Gateways (CUBE, SIP).
• Work across teams to ensure smooth integration of UCCE, CVP, CUCM, Finesse, and third-party platforms.
• Participate in solution design, capacity planning, testing, deployment, and upgrades.
• Document system configurations, call flows, and technical procedures in line with enterprise standards.

If you are interested, please send me your updated resume ASAP with below details: Full Name: Current Location/Zip: Contact Number: E-Mail Id: Alternate Email Id: Visa/Work Permit Status: Current Rate/Salary: Expected Base Salary: Notice Period/Availability to Start: Skype ID: Willingness to relocate to job location: Any Relocation Concern (family/house/weather): Current/Previous Employer Name: Preferred Interview timings (Specify Time zone): Any other job opportunity in process & at which stage: Overall Experience Summary: LinkedIn URL: Looking forward for your response.. Thanks and Regards, Abhishek Singh Jconnect Infotech Inc. 168 Barclay Center Ste. 347, Cherry Hill, NJ 08034 Contact: Email:

Job Tags

Full time, Immediate start, Relocation,

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